Travis Vance Hatcher
Curriculum Vitae
Public service, aviation safety, systems work, and visual storytelling across the U.S. and Latin America.
Profile
Travis Vance Hatcher
Popayán, Cauca, Colombia
Albuquerque, New Mexico, USA
FAA / National Airspace System
Certified Professional Controller (CPC), 2010
Air Traffic Controller, Albuquerque ARTCC (ZAB), 2008–2023
NATCA
Lifetime Member · RNAV (Retired NATCA Active Volunteer)
Representative & Leadership (2011–2023)
Member Since 2008
Modernization & Training
AIRS (ADS-B In Retrofit Spacing): ZAB NATCA Lead
Developed AIRS en route procedures, phraseology, and training
ERAM: National Scenario Validator · HITL SME
Education
Anthropology & Latin American Studies (Dual Major)
Art History (Minor)
Languages & Technical
Native English · Fluent Spanish · Basic Portuguese
ISC2 Certified in Cybersecurity
HTML · CSS · PHP · WordPress implementation
Contact
Experience
2000–2007
AOL / Time Warner
Broadband SME · Senior Analyst · Global Operations
Began in dial-up technical support and moved into the early AOL for Broadband organization during the first wave of consumer DSL.
- Selected for the original broadband support team when DSL adoption was new
- Designed troubleshooting workflows and authored standardized troubleshooting guides
- Traveled internationally to help open and operationalize call centers (Bangalore, India)
- Supported national brand marketing initiatives as a broadband SME, traveling across the U.S.
- Trained the Executive Escalations team on broadband troubleshooting and resolution
- Promoted to Senior Analyst supporting worldwide call center operations
2007–2008
Transition to ATC
FAA Academy and entry into the National Airspace System
Took a year to reset, retool, and pursue a career change. Entered the FAA Academy and transitioned into air traffic control in my hometown of Albuquerque.
2008–2023
Federal Aviation AdministrationAlbuquerque ARTCC (ZAB)
Air Traffic Controller (CPC)
Operational controller in complex en route airspace in the Southwest U.S., with additional national-level work in training/simulation, modernization, and procedure development.
- Certified Professional Controller (CPC), 2010
- Developed AIRS en route procedures, phraseology, and training (ADS-B In Retrofit Spacing)
- National ERAM Scenario Validator
- HITL (Human-in-the-Loop) SME
NATCA leadership and technical roles held
- Southwest Area Representative
- Secretary, Local Union
- Facility Training Representative
- Technical & Training Lab Development Lead
- AIRS Albuquerque NATCA Project Lead
Education & Training
2002–Present
- Sierra High School (Albuquerque, NM) — Graduated 2002; class rank 3
- FAA Academy — Graduated 2008
- Certified Professional Controller (CPC) — 2010
- NATCA Representative Training — 2011
- University studies — Anthropology & Latin American Studies (Dual Major); Art History (Minor)
Certifications, Skills & Languages
Certifications
- ISC2 Certified in Cybersecurity (CC)
- FAA Certified Professional Controller (CPC)
- NATCA Lifetime Member; RNAV (Retired NATCA Active Volunteer)
Tools & Languages
- English, Spanish; Portuguese (basic)
- HTML, CSS, PHP (basic)
- WordPress implementation and theme configuration
- Workflow design, training development, and technical documentation